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Health Reward Stat of the Day – April 3

money and steth pic

According to a recent Strategy survey of more than 2,000 U.S. consumers featured in the report The Birth of the Healthcare Consumer: Growing Demands for Choice, Engagement and Experience, less than half (49%) say they are satisfied with their current healthcare customer experience.

According to the same Strategy survey referenced above, simplicity of service and trusted advice from a healthcare provider or healthcare-related brand account for almost 60% of what drives customer satisfaction and loyalty.

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