A recent survey of 300+ health care industry professionals by Acclaris, a Towers Watson company, revealed that only six percent of respondents rated the average consumer’s understanding of heath savings and reimbursement accounts as good:
- 6 percent think consumers have a good grasp on one of these foundational components of consumer-directed health care.
- 92 percent don’t even rate consumer understanding at halfway decent. They said consumer knowledge is mediocre or poor at best.
- And when comparing HSAs to HRAs, 40 percent reported that HSAs were the most difficult type of plan to understand followed by HRAs at 27 percent.
- 32 percent of respondents reported that understanding when an HSA can/should be used is one of the most critical gaps in consumer knowledge about consumer-driven health plan and reimbursement accounts.
- 20 percent of respondents reported that understanding which expenses are reimbursable is one of the most critical gaps, closely followed by 18 percent of respondents who reported that knowing when to use health care accounts is one of the most critical gaps.
- Over half (53 percent) of survey respondents believe that employers are responsible for educating consumers about account-based health plans followed by 21 percent of respondents who believe that insurance brokers are responsible.