According to a survey of 45,000 American primary care physicians published today by Smartlink Mobile Systems (Smartlink), an innovator in mobile patient communication and chronic care management solutions, conducted in August to better understand adoption trends, commonalities of successful programs, and challenges that physicians are experiencing with the Chronic Care Management (CCM) program initiated by the Centers for Medicare and Medicaid Services (CMS) in January:
- 84% of physicians participating in the CCM program believe it is having a positive impact on patient care.
- 16.89% of physicians have already launched a CCM program, and 52% plan to launch one within a year.
- Eight months into the program, physicians overwhelmingly are still lacking a full understanding of the program, with 40.33% reporting that they are aware but don’t know a lot about it and 27% reporting that they are completely unaware of the program.
- Key challenges identified, which were consistent both for physicians that have already launched and for those planning to launch, are getting patients enrolled, keeping an auditable record of time and tasks, meeting the electronic requirements, and staffing.
The CCM program pays providers a monthly fee for historically unreimbursed services: non-face-to-face patient care. The program can potentially increase revenue for participating physicians by having qualified healthcare professionals spend at least 20 minutes per month monitoring patients diagnosed with two or more chronic conditions. CMS expects the program to significantly improve the quality of life for patients struggling to self-manage their chronic conditions between episodes and to reduce high hospital readmission rates.
“The results of this survey validate our strategy to enable participating physicians to meet the technology requirements for CCM and optimize workflow, and enable our service partners to accelerate adoption. This approach ensures that participating providers are not leaving money on the table every month,” said Siu Tong, CEO, Smartlink. “The opportunity to improve patient care with CCM is significant, and we are pleased to see the program gaining traction in the market.”